I was reading an article about Customer Service Lessons learned from dealing with Toddlers. These lessons are from Rhiza Oyos.
Lesson 1 is Deal with the impatience.
The advancement in technology today has created impatient people. Everyone wants everything fast, quick, instant. Quite like the toddler—“wait” is a jargon to them and can never make sense out of it. So if you are a wise parent, you create strategies to address this impatience before a meltdown ensues. Just like in customer service, devise approaches that will make it more convenient for your customers to have their concerns met. Show that you highly value their time by providing channels or programs that attend to their needs immediately or in the shortest time possible.